Terms and Conditions
These Terms and Conditions (the “Terms” or the “Agreement”) constitute a legally binding agreement between Digital Language Company for Translation and Linguistic LLC, a limited liability company duly incorporated and registered under the laws of the Hashemite Kingdom of Jordan under number (81125) (the “Company”, “We”, “Us”, or “Our”), and any individual or legal entity (the “Client”, “You”, or “Your”) that accesses, browses, registers with, submits documents to, places an order through, or otherwise uses the tarjame.com platform and website (the “Website”), or receives translation or related services from the Company.
By accessing or using the Website, submitting any order (an “Order”), or otherwise receiving the Services, the Client acknowledges that they have read, understood, and agree to be legally bound by these Terms, including any order-specific terms, quotations, confirmations, or conditions issued by the Company. If the Client does not agree to these Terms, the Client must immediately cease using the Website and the Services.
1. Definitions & Interpretation
In these terms and conditions, the following words and expressions have the following meanings:
“Charges / Fees” the amounts payable by the Client for the Services, along with any delivery or other charges shown on the Website when the Order is accepted. These amounts may be updated if the word count or other details on the Website are incorrect, or for any other reasonable reason communicated to the Client by email.
“Client Materials” all documents, files, data, information or content submitted by Client for translation or processing.
“Confidential Information” any non-public information or materials provided by Client or generated in the course of providing Services.
“Contract” the legally binding agreement formed between Client and Company under these Terms, following acceptance of an Order or a valid quotation.
“Deliverables” the translated and/or processed documents delivered to the Client, together with any outputs, results, or materials arising from any other Services provided by Us.
“Order” a request for Services submitted via the Website, email, or other designated channels.
“Services” translation, certified translation, sworn, notarised or legalised translation, editing, proofreading, localisation, and any related linguistic or document processing services, together with any other services provided by Us from time to time.
Website: The website (https://www.tarjame.com) on which the Services are advertised.
Headings are for convenience only and do not affect interpretation. References to writing include email and electronic communications.
2. Application & Supremacy of These Terms
2.1 These Terms apply to all Services offered by the Company.
2.2 These Terms prevail over any terms or conditions submitted by the Client (in any Order, purchase order, specification or other document) or implied by law, trade custom, practice or course of dealing.
2.3 The Client’s standard terms and conditions (if any) attached to, enclosed with, or referred to in any Order or other document shall not govern the Agreement. Only these Terms and any written agreement signed by authorized representatives shall apply.
2.4 By submitting an Order, Client offers to purchase Services under these Terms. A contract is only formed when the Company issues written acceptance or begins performance.
3. Eligibility & Client Representations
You represent and warrant that:
- You are at least 18 years old and legally capable of entering a contract;
- If you act on behalf of a company or entity, you have full authority to bind that entity;
- You will use the Services in compliance with applicable Jordanian and international laws; and
- You have all necessary rights, permissions, and consents to submit the Client Materials for procuring any of Our Services.
4. Scope of Services & Company Discretion
4.1 The Company may accept or decline any Order at its discretion. If an Order is declined after payment has been made, the Company will promptly refund the amount paid for the Service. Orders may be declined, for example, if they fall outside the scope of Services offered, contain inaccurate information, or cannot reasonably be fulfilled.
4.2 Service descriptions, pricing, and delivery time estimates on the Website are for guidance only, no guarantee of availability or exact performance time.
4.3 The Company may modify, suspend or discontinue any service or feature at any time; confirmed and paid Orders shall be honoured or refunded.
4.4 The Company is not obliged to verify accuracy or legality of Client Materials beyond standard checks (e.g. legibility, file format).
5. Fees, Payments & Currency
5.1 All Fees are quoted in United States Dollars (USD) or Jordanian Dinars (JOD), unless explicitly agreed otherwise.
5.2 Payment in full is required before the start of Services, unless agreed otherwise in writing. Payment must be made at the time of Order by submitting credit or debit card details.
5.3 For international clients, any currency conversion or bank transfer charges are borne by Client.
5.4 Urgent or Priority Services (e.g. expedited turnaround) may carry surcharges, as long as disclosed at the time of Order.
5.5 If Client cancels an Order after the Company has accepted or commenced work, refund eligibility is limited and at Company’s discretion.
5.6 Fees and Charges are subject to sales tax and/or other applicable taxes. The Client is liable to pay such taxes in all cases, even where an error may have been made when the parties originally agreed payment thereof.
5.7 The Client must provide the exact word count of all files submitted for translation when placing an Order.
5.8 If the Client does not provide a word count, the Company reserves the right to calculate the word count using its automated platform tools, which shall be deemed accurate for the purpose of Fee calculation.
5.9 In the event that the actual word count or number of pages is higher than initially provided or calculated, the Company reserves the right to adjust the Fees accordingly; and request payment of the difference in Fees either before commencing work or, if work has already begun, before delivering the final translation.
5.10 By submitting an Order, the Client acknowledges and accepts that Fee adjustments under this clause may apply and agrees to pay any additional charges as invoiced by the Company.
6. Delivery, Turnaround & Revision
6.1 Delivery times (standard or expedited) are estimates only, and not binding guarantees. While the Company will make all reasonable efforts to meet estimated delivery times, it shall not be liable for any delay caused by:
- Inaccurate word counts or incomplete Client Materials;
- Illegible or unreadable Client Materials, or Client’s failure to provide legible copies promptly after being advised;
- Client-requested changes or additions after Order confirmation; or
- Technical failures, courier delays, or other unforeseen events beyond the Company’s control, including Force Majeure.
6.2 If a significant delay caused solely by the Company exceeds 48 hours beyond the agreed delivery date, the Client shall be entitled to a refund or credit of 10% of the total fee for each full day of delay, capped at a maximum of 25% of the total fee and limited to the amount paid for the delayed portion of the Service.
6.3 The Company will deliver translated work in digital format (e.g. PDF, MSWord) and, when requested, will provide physical copies (additional shipping fees apply).
6.4 Client must review Deliverables immediately and report any material errors within 7 days. The Company will correct confirmed factual or translation errors at no extra cost. Requests for stylistic changes or substantial rewriting are considered new Orders.
7. Intellectual Property & License
7.1 Client retains ownership of Client Materials.
7.2 The Company retains ownership of all translation Deliverables until full payment is received.
7.3 Upon full payment, the Company grants Client a non-exclusive, worldwide, royalty-free licence to use the Deliverables for the purpose specified at Order.
7.4 The Client grants the Company the right to store anonymized translation memory for internal quality and reference, unless otherwise agreed in writing.
8. Confidentiality & Data Handling
8.1 All Client Materials and Deliverables are treated as Confidential Information; the Company uses them solely to provide Services.
8.2 Translators, staff, and subcontractors are bound by non-disclosure obligations; sensitive data and personal information are handled with utmost confidentiality.
8.3 Company is the data controller for the purpose of the Data Protection Laws (as defined in our Privacy Policy). We shall determine how Personal Data is to be processed under these Terms and Conditions and subject to Our Privacy Policy.
8.4 Company may process personal data it collects from the Client in accordance with the Privacy Policy.
9. Liability & Disclaimer of Guarantees
9.1 The Company endeavours to deliver accurate translations but does not guarantee that Deliverables will be accepted by all authorities (e.g. embassies, courts, immigration offices).
9.2 To the extent permitted by Jordanian law, the Company excludes liability for:
- Indirect, incidental, special or consequential damages (including lost profits, business interruption, reputational harm, rejection by third parties);
- Any loss, cost or expense arising from Client’s use or misuse of Deliverables; and
- Loss or corruption of data or information.
9.3 Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the Fees paid for the Services.
9.4 These limitations do not apply in case of wilful misconduct, gross negligence, or fraud.
10. Termination & Suspension
10.1 The Contract continues until Services are completed, delivered, and payment settled. 10.2 Either party may terminate or suspend provision of Services by written notice if the other:
- Commits a material breach that remains uncured within 30 days after written notice; or
- Becomes bankrupt, insolvent, enters liquidation or similar financial distress.
10.3 Termination or suspension does not release Client from paying Fees for Services already performed or in progress.
11. Assignment & Subcontracting
11.1 Client may not assign or otherwise transfer its rights or obligations under the Contract without prior written consent of the Company.
11.2 The Company may, at its discretion, assign, subcontract or delegate any of its rights or obligations under the Contract to third parties, agents, or affiliate service providers.
11.3 Each party acts on its own behalf; no third party is intended to have any rights under a Contract.
12. Force Majeure
12.1 Force Majeure means any event or circumstance beyond the reasonable control of the Company, which was not foreseeable at the time of entering into this Agreement and which renders the Company’s performance impossible or materially impracticable, despite the exercise of reasonable diligence, in accordance with the principles of force majeure and impossibility of performance under the applicable laws of the Hashemite Kingdom of Jordan.
12.2 Force Majeure events include, without limitation, acts of God; natural disasters (including earthquakes, floods, storms, epidemics, or pandemics); war, armed conflict, terrorism, civil unrest, riots; governmental acts, restrictions, or regulatory changes; court orders; labor disputes; power outages; failures or disruptions of telecommunications networks; internet service provider failures; cyberattacks, hacking, malware, ransomware, denial-of-service attacks, or other malicious digital interference; server failures; hosting provider interruptions; cloud service outages; data center failures; and any other event beyond the reasonable control of the Company that materially affects the operation of the Website or the provision of the Services.
12.3 The Company shall not be liable for any failure, suspension, or delay in performance to the extent caused by a Force Majeure event. The occurrence of a Force Majeure event shall suspend the Company’s affected obligations for the duration of such event, without constituting a breach of this Agreement.
12.4 The Company shall remain entitled to payment for all Services performed, work completed, or costs incurred prior to the occurrence of the Force Majeure event, provided that amounts corresponding to Services not yet performed shall be credited or refunded by the Company after deducting work performed and expenses incurred.
12.5 If a Force Majeure event continues for more than thirty (30) consecutive days, either Party may suspend or terminate the affected Order or Services upon written notice to the other Party, without liability, except for obligations accrued prior to the occurrence of the Force Majeure event.
12.6 The Company shall use commercially reasonable efforts to mitigate the effects of the Force Majeure event and to resume performance as soon as reasonably practicable.
13. Variation, Waiver & Severability
13.1 No variation of this Agreement is valid unless made in writing and signed by authorized representatives.
13.2 A waiver of any right or remedy is only effective if in writing and applies only to the specific circumstance.
13.3 If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full effect.
14. Notices & Communications All notices under this Agreement must be in writing (including email) and delivered to the addresses or contact details provided by each party.
15. Entire Agreement The Contract (including any order confirmations, quotations, and appendices) constitutes the entire understanding between the parties and supersedes all prior agreements or communications relating to the subject matter.
16. Governing Law & Dispute Resolution This Agreement is governed by the laws of the Hashemite Kingdom of Jordan. Any dispute or claim arising from or relating to a Contract shall be resolved exclusively before the competent courts of Amman, Jordan (Qasr Al Adel).
Terms and Conditions
These Terms and Conditions (the “Terms” or the “Agreement”) constitute a legally binding agreement between Digital Language Company for Translation and Linguistic LLC, a limited liability company duly incorporated and registered under the laws of the Hashemite Kingdom of Jordan under number (81125) (the “Company”, “We”, “Us”, or “Our”), and any individual or legal entity (the “Client”, “You”, or “Your”) that accesses, browses, registers with, submits documents to, places an order through, or otherwise uses the tarjame.com platform and website (the “Website”), or receives translation or related services from the Company.
By accessing or using the Website, submitting any order (an “Order”), or otherwise receiving the Services, the Client acknowledges that they have read, understood, and agree to be legally bound by these Terms, including any order-specific terms, quotations, confirmations, or conditions issued by the Company. If the Client does not agree to these Terms, the Client must immediately cease using the Website and the Services.
1. Definitions & Interpretation
In these terms and conditions, the following words and expressions have the following meanings:
“Charges / Fees” the amounts payable by the Client for the Services, along with any delivery or other charges shown on the Website when the Order is accepted. These amounts may be updated if the word count or other details on the Website are incorrect, or for any other reasonable reason communicated to the Client by email.
“Client Materials” all documents, files, data, information or content submitted by Client for translation or processing.
“Confidential Information” any non-public information or materials provided by Client or generated in the course of providing Services.
“Contract” the legally binding agreement formed between Client and Company under these Terms, following acceptance of an Order or a valid quotation.
“Deliverables” the translated and/or processed documents delivered to the Client, together with any outputs, results, or materials arising from any other Services provided by Us.
“Order” a request for Services submitted via the Website, email, or other designated channels.
“Services” translation, certified translation, sworn, notarised or legalised translation, editing, proofreading, localisation, and any related linguistic or document processing services, together with any other services provided by Us from time to time.
Website: The website (https://www.tarjame.com) on which the Services are advertised.
Headings are for convenience only and do not affect interpretation. References to writing include email and electronic communications.
2. Application & Supremacy of These Terms
2.1 These Terms apply to all Services offered by the Company.
2.2 These Terms prevail over any terms or conditions submitted by the Client (in any Order, purchase order, specification or other document) or implied by law, trade custom, practice or course of dealing.
2.3 The Client’s standard terms and conditions (if any) attached to, enclosed with, or referred to in any Order or other document shall not govern the Agreement. Only these Terms and any written agreement signed by authorized representatives shall apply.
2.4 By submitting an Order, Client offers to purchase Services under these Terms. A contract is only formed when the Company issues written acceptance or begins performance.
3. Eligibility & Client Representations
You represent and warrant that:
- You are at least 18 years old and legally capable of entering a contract;
- If you act on behalf of a company or entity, you have full authority to bind that entity;
- You will use the Services in compliance with applicable Jordanian and international laws; and
- You have all necessary rights, permissions, and consents to submit the Client Materials for procuring any of Our Services.
4. Scope of Services & Company Discretion
4.1 The Company may accept or decline any Order at its discretion. If an Order is declined after payment has been made, the Company will promptly refund the amount paid for the Service. Orders may be declined, for example, if they fall outside the scope of Services offered, contain inaccurate information, or cannot reasonably be fulfilled.
4.2 Service descriptions, pricing, and delivery time estimates on the Website are for guidance only, no guarantee of availability or exact performance time.
4.3 The Company may modify, suspend or discontinue any service or feature at any time; confirmed and paid Orders shall be honoured or refunded.
4.4 The Company is not obliged to verify accuracy or legality of Client Materials beyond standard checks (e.g. legibility, file format).
5. Fees, Payments & Currency
5.1 All Fees are quoted in United States Dollars (USD) or Jordanian Dinars (JOD), unless explicitly agreed otherwise.
5.2 Payment in full is required before the start of Services, unless agreed otherwise in writing. Payment must be made at the time of Order by submitting credit or debit card details.
5.3 For international clients, any currency conversion or bank transfer charges are borne by Client.
5.4 Urgent or Priority Services (e.g. expedited turnaround) may carry surcharges, as long as disclosed at the time of Order.
5.5 If Client cancels an Order after the Company has accepted or commenced work, refund eligibility is limited and at Company’s discretion.
5.6 Fees and Charges are subject to sales tax and/or other applicable taxes. The Client is liable to pay such taxes in all cases, even where an error may have been made when the parties originally agreed payment thereof.
5.7 The Client must provide the exact word count of all files submitted for translation when placing an Order.
5.8 If the Client does not provide a word count, the Company reserves the right to calculate the word count using its automated platform tools, which shall be deemed accurate for the purpose of Fee calculation.
5.9 In the event that the actual word count or number of pages is higher than initially provided or calculated, the Company reserves the right to adjust the Fees accordingly; and request payment of the difference in Fees either before commencing work or, if work has already begun, before delivering the final translation.
5.10 By submitting an Order, the Client acknowledges and accepts that Fee adjustments under this clause may apply and agrees to pay any additional charges as invoiced by the Company.
6. Delivery, Turnaround & Revision
6.1 Delivery times (standard or expedited) are estimates only, and not binding guarantees. While the Company will make all reasonable efforts to meet estimated delivery times, it shall not be liable for any delay caused by:
- Inaccurate word counts or incomplete Client Materials;
- Illegible or unreadable Client Materials, or Client’s failure to provide legible copies promptly after being advised;
- Client-requested changes or additions after Order confirmation; or
- Technical failures, courier delays, or other unforeseen events beyond the Company’s control, including Force Majeure.
6.2 If a significant delay caused solely by the Company exceeds 48 hours beyond the agreed delivery date, the Client shall be entitled to a refund or credit of 10% of the total fee for each full day of delay, capped at a maximum of 25% of the total fee and limited to the amount paid for the delayed portion of the Service.
6.3 The Company will deliver translated work in digital format (e.g. PDF, MSWord) and, when requested, will provide physical copies (additional shipping fees apply).
6.4 Client must review Deliverables immediately and report any material errors within 7 days. The Company will correct confirmed factual or translation errors at no extra cost. Requests for stylistic changes or substantial rewriting are considered new Orders.
7. Intellectual Property & License
7.1 Client retains ownership of Client Materials.
7.2 The Company retains ownership of all translation Deliverables until full payment is received.
7.3 Upon full payment, the Company grants Client a non-exclusive, worldwide, royalty-free licence to use the Deliverables for the purpose specified at Order.
7.4 The Client grants the Company the right to store anonymized translation memory for internal quality and reference, unless otherwise agreed in writing.
8. Confidentiality & Data Handling
8.1 All Client Materials and Deliverables are treated as Confidential Information; the Company uses them solely to provide Services.
8.2 Translators, staff, and subcontractors are bound by non-disclosure obligations; sensitive data and personal information are handled with utmost confidentiality.
8.3 Company is the data controller for the purpose of the Data Protection Laws (as defined in our Privacy Policy). We shall determine how Personal Data is to be processed under these Terms and Conditions and subject to Our Privacy Policy.
8.4 Company may process personal data it collects from the Client in accordance with the Privacy Policy.
9. Liability & Disclaimer of Guarantees
9.1 The Company endeavours to deliver accurate translations but does not guarantee that Deliverables will be accepted by all authorities (e.g. embassies, courts, immigration offices).
9.2 To the extent permitted by Jordanian law, the Company excludes liability for:
- Indirect, incidental, special or consequential damages (including lost profits, business interruption, reputational harm, rejection by third parties);
- Any loss, cost or expense arising from Client’s use or misuse of Deliverables; and
- Loss or corruption of data or information.
9.3 Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the Fees paid for the Services.
9.4 These limitations do not apply in case of wilful misconduct, gross negligence, or fraud.
10. Termination & Suspension
10.1 The Contract continues until Services are completed, delivered, and payment settled. 10.2 Either party may terminate or suspend provision of Services by written notice if the other:
- Commits a material breach that remains uncured within 30 days after written notice; or
- Becomes bankrupt, insolvent, enters liquidation or similar financial distress.
10.3 Termination or suspension does not release Client from paying Fees for Services already performed or in progress.
11. Assignment & Subcontracting
11.1 Client may not assign or otherwise transfer its rights or obligations under the Contract without prior written consent of the Company.
11.2 The Company may, at its discretion, assign, subcontract or delegate any of its rights or obligations under the Contract to third parties, agents, or affiliate service providers.
11.3 Each party acts on its own behalf; no third party is intended to have any rights under a Contract.
12. Force Majeure
12.1 Force Majeure means any event or circumstance beyond the reasonable control of the Company, which was not foreseeable at the time of entering into this Agreement and which renders the Company’s performance impossible or materially impracticable, despite the exercise of reasonable diligence, in accordance with the principles of force majeure and impossibility of performance under the applicable laws of the Hashemite Kingdom of Jordan.
12.2 Force Majeure events include, without limitation, acts of God; natural disasters (including earthquakes, floods, storms, epidemics, or pandemics); war, armed conflict, terrorism, civil unrest, riots; governmental acts, restrictions, or regulatory changes; court orders; labor disputes; power outages; failures or disruptions of telecommunications networks; internet service provider failures; cyberattacks, hacking, malware, ransomware, denial-of-service attacks, or other malicious digital interference; server failures; hosting provider interruptions; cloud service outages; data center failures; and any other event beyond the reasonable control of the Company that materially affects the operation of the Website or the provision of the Services.
12.3 The Company shall not be liable for any failure, suspension, or delay in performance to the extent caused by a Force Majeure event. The occurrence of a Force Majeure event shall suspend the Company’s affected obligations for the duration of such event, without constituting a breach of this Agreement.
12.4 The Company shall remain entitled to payment for all Services performed, work completed, or costs incurred prior to the occurrence of the Force Majeure event, provided that amounts corresponding to Services not yet performed shall be credited or refunded by the Company after deducting work performed and expenses incurred.
12.5 If a Force Majeure event continues for more than thirty (30) consecutive days, either Party may suspend or terminate the affected Order or Services upon written notice to the other Party, without liability, except for obligations accrued prior to the occurrence of the Force Majeure event.
12.6 The Company shall use commercially reasonable efforts to mitigate the effects of the Force Majeure event and to resume performance as soon as reasonably practicable.
13. Variation, Waiver & Severability
13.1 No variation of this Agreement is valid unless made in writing and signed by authorized representatives.
13.2 A waiver of any right or remedy is only effective if in writing and applies only to the specific circumstance.
13.3 If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full effect.
14. Notices & Communications All notices under this Agreement must be in writing (including email) and delivered to the addresses or contact details provided by each party.
15. Entire Agreement The Contract (including any order confirmations, quotations, and appendices) constitutes the entire understanding between the parties and supersedes all prior agreements or communications relating to the subject matter.
16. Governing Law & Dispute Resolution This Agreement is governed by the laws of the Hashemite Kingdom of Jordan. Any dispute or claim arising from or relating to a Contract shall be resolved exclusively before the competent courts of Amman, Jordan (Qasr Al Adel).
