Frequently Asked Questions
Have questions? We have answers.
What type of files are acceptable?
You may send us a Microsoft Word (doc or docx), PDF (scanned or editable), or Picture (JPG or PNG) file. All text, signatures, and stamps should be clearly visible. Multiple files can be uploaded with your order.
How are translations certified?
For certified translations into English, we provide the translation on company letterhead, with a certification cover page, stamp, signature, and contact details, confirming it is a true and accurate translation.
Will your certified translation be accepted in the UK?
Yes. By using our International Website, you will be routed to the platform of our UK Associates, whom within the UK, are members of the Association of Translation Companies, our certified translations are accepted by the Home Office, Passport Office, UK Visas, USCIS, and Universities. We also offer Sworn, Notarised, and Legalised translations to meet embassy and foreign authority requirements.
When will I receive my translation?
Standard turnaround is 48 hours. For urgent needs, you can select the Urgent or Same Day option and receive it within 12–24 hours. Postage, notarisation, or legalisation may require extra time.
Do you certify translations for passport and visa applications?
Yes. Most of our certified translations are for visa, naturalisation, passport, or academic purposes, and we ensure they meet the required standards.
How will my certified translations be delivered?
By default, certified translations are delivered as a PDF via email, which can be printed and used. Physical copies can also be ordered and are posted within 24–48 hours.
Where are your translators based?
We work with translators worldwide. For English into other languages, we use native translators based locally or internationally. All translators sign NDAs and comply with strict confidentiality rules.
I have been asked to obtain a sworn translation
Sworn translations are required for official use in countries such as France, Spain, Italy, Poland, and the Czech Republic. We only use sworn translators authorised in those countries. Additional fees apply.
I have been asked to obtain a notarised translation
We provide notarised translations certified by a Notary Public, often required by foreign embassies or authorities. Notary fees are per document, and additional charges may apply.
I have been asked to obtain a legalised translation
Legalised translations confirm that a translation certified by a Notary Public is recognised by the Foreign Office. We can arrange same-day or standard legalisation services.
