Cancellation & Refund Policy
This Cancellation & Refund Policy forms part of the Terms & Conditions of Digital Language Company for Translation and Linguistic LLC (the “Company”) and applies to all Orders placed through www.tarjame.com or by email.
By placing an Order, the Client agrees to this Policy.
1. Nature of Services
The Company provides customised, made-to-order translation and linguistic services. Each Order is individually prepared based on Client Materials and specifications.
Because the Services are personalised and commence promptly after acceptance and payment, cancellation and refund rights are limited as set out below.
2. Cancellation Before Acceptance
An Order may be cancelled without charge before the Company:
- Issues written acceptance; or
- Commences performance.
If payment has been made and the Order is declined or cancelled before acceptance, the Company will issue a full refund.
3. Cancellation After Acceptance but Before Work Commences
If the Company has accepted the Order but has not yet started work, the Client may request cancellation.
In such cases:
- A full refund will be issued minus any payment processing fees charged by third-party providers (if non-refundable to the Company).
4. Cancellation After Work Has Commenced
If the Client cancels after the Company has commenced performance:
- The Client shall remain liable for payment corresponding to the portion of work already completed;
- Refund eligibility is limited and at the Company’s reasonable discretion.
The refundable amount (if any) will be calculated based on:
- Percentage of translation completed;
- Administrative processing;
- Allocation of translator resources;
- Any third-party certification, notarisation, or courier costs already incurred.
If the work is substantially completed (75% or more), the Company may decline refund requests.
5. Urgent / Priority Services
Orders marked as Urgent or Priority:
- Are immediately allocated resources;
- May begin processing within minutes of confirmation.
Accordingly:
- Such Orders are generally non-cancellable and non-refundable once accepted, except at the Company’s discretion.
6. Word Count Adjustments
Where Fees are adjusted due to:
- Incorrect word count submitted by the Client; or
- Automated recalculation under Clause 5 of the Terms,
Cancellation rights remain subject to this Policy.
If additional payment is required and the Client declines to proceed before work begins, a refund of the original payment may be issued, less any processing fees.
7. Company Delay
If a delay solely caused by the Company exceeds 48 hours beyond the agreed delivery date, the Client may be entitled to compensation as set out in Clause 6.2 of the Terms & Conditions:
- 10% of the total Fee per full day of delay;
- Capped at 25% of the total Fee;
- Limited to the delayed portion of the Service.
Such remedy constitutes the Client’s sole financial remedy for delay.
8. Quality Concerns (Revisions vs Refunds)
The Company is committed to professional accuracy.
Refunds will not be issued solely because:
- A Client prefers alternative wording;
- Stylistic changes are requested;
- A third party rejects a translation for reasons unrelated to linguistic accuracy.
Where material translation errors are identified within 7 days of delivery:
- The Company will correct confirmed factual or linguistic errors at no additional cost.
Requests for substantial rewriting constitute new Orders.
9. Non-Refundable Circumstances
Refunds will not be granted where:
- The Client provided inaccurate, incomplete, or illegible materials;
- The Client changes instructions after work has commenced;
- A translation is rejected by an authority for reasons beyond the Company’s control;
- Force Majeure events occur (as defined in the Terms);
- The Client breaches the Terms & Conditions.
10. Force Majeure
Where performance is suspended due to a Force Majeure event:
- The Company remains entitled to payment for work completed and costs incurred;
- Amounts corresponding to Services not yet performed will be credited or refunded after deducting completed work and expenses.
11. Refund Method & Processing Time
Approved refunds will be:
- Processed using the original payment method;
- Issued within 7–14 business days, subject to banking and payment processor timelines.
The Company is not responsible for delays caused by financial institutions or payment providers.
12. Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute, Clients must contact: [email protected]
Initiating unjustified chargebacks for completed or partially completed Services may constitute breach of contract and may result in:
- Suspension of Services;
- Recovery action for unpaid Fees;
- Reporting to relevant payment processors.
13. Governing Law
This Policy is governed by the laws of the Hashemite Kingdom of Jordan and shall be interpreted consistently with the Company’s Terms & Conditions.
Cancellation & Refund Policy
This Cancellation & Refund Policy forms part of the Terms & Conditions of Digital Language Company for Translation and Linguistic LLC (the “Company”) and applies to all Orders placed through www.tarjame.com or by email.
By placing an Order, the Client agrees to this Policy.
1. Nature of Services
The Company provides customised, made-to-order translation and linguistic services. Each Order is individually prepared based on Client Materials and specifications.
Because the Services are personalised and commence promptly after acceptance and payment, cancellation and refund rights are limited as set out below.
2. Cancellation Before Acceptance
An Order may be cancelled without charge before the Company:
- Issues written acceptance; or
- Commences performance.
If payment has been made and the Order is declined or cancelled before acceptance, the Company will issue a full refund.
3. Cancellation After Acceptance but Before Work Commences
If the Company has accepted the Order but has not yet started work, the Client may request cancellation.
In such cases:
- A full refund will be issued minus any payment processing fees charged by third-party providers (if non-refundable to the Company).
4. Cancellation After Work Has Commenced
If the Client cancels after the Company has commenced performance:
- The Client shall remain liable for payment corresponding to the portion of work already completed;
- Refund eligibility is limited and at the Company’s reasonable discretion.
The refundable amount (if any) will be calculated based on:
- Percentage of translation completed;
- Administrative processing;
- Allocation of translator resources;
- Any third-party certification, notarisation, or courier costs already incurred.
If the work is substantially completed (75% or more), the Company may decline refund requests.
5. Urgent / Priority Services
Orders marked as Urgent or Priority:
- Are immediately allocated resources;
- May begin processing within minutes of confirmation.
Accordingly:
- Such Orders are generally non-cancellable and non-refundable once accepted, except at the Company’s discretion.
6. Word Count Adjustments
Where Fees are adjusted due to:
- Incorrect word count submitted by the Client; or
- Automated recalculation under Clause 5 of the Terms,
Cancellation rights remain subject to this Policy.
If additional payment is required and the Client declines to proceed before work begins, a refund of the original payment may be issued, less any processing fees.
7. Company Delay
If a delay solely caused by the Company exceeds 48 hours beyond the agreed delivery date, the Client may be entitled to compensation as set out in Clause 6.2 of the Terms & Conditions:
- 10% of the total Fee per full day of delay;
- Capped at 25% of the total Fee;
- Limited to the delayed portion of the Service.
Such remedy constitutes the Client’s sole financial remedy for delay.
8. Quality Concerns (Revisions vs Refunds)
The Company is committed to professional accuracy.
Refunds will not be issued solely because:
- A Client prefers alternative wording;
- Stylistic changes are requested;
- A third party rejects a translation for reasons unrelated to linguistic accuracy.
Where material translation errors are identified within 7 days of delivery:
- The Company will correct confirmed factual or linguistic errors at no additional cost.
Requests for substantial rewriting constitute new Orders.
9. Non-Refundable Circumstances
Refunds will not be granted where:
- The Client provided inaccurate, incomplete, or illegible materials;
- The Client changes instructions after work has commenced;
- A translation is rejected by an authority for reasons beyond the Company’s control;
- Force Majeure events occur (as defined in the Terms);
- The Client breaches the Terms & Conditions.
10. Force Majeure
Where performance is suspended due to a Force Majeure event:
- The Company remains entitled to payment for work completed and costs incurred;
- Amounts corresponding to Services not yet performed will be credited or refunded after deducting completed work and expenses.
11. Refund Method & Processing Time
Approved refunds will be:
- Processed using the original payment method;
- Issued within 7–14 business days, subject to banking and payment processor timelines.
The Company is not responsible for delays caused by financial institutions or payment providers.
12. Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute, Clients must contact: [email protected]
Initiating unjustified chargebacks for completed or partially completed Services may constitute breach of contract and may result in:
- Suspension of Services;
- Recovery action for unpaid Fees;
- Reporting to relevant payment processors.
13. Governing Law
This Policy is governed by the laws of the Hashemite Kingdom of Jordan and shall be interpreted consistently with the Company’s Terms & Conditions.
